At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
After 2 shoulder replacement surgeries and matter that did not include surgery, Dr. Michael Terry is my doctor. His care and the care of his staff is thoughtful and have led me in the right direction each time....
I have, over the years, always been pleased and very comfortable with being under Orthopedic care at Northwestern, partiularly when under the care of Dr. Terry and his associates and the nursing staff.
He is personable and friendly but sometimes that comes with him being busy. For what I needed today that seemed ok because I just needed a cortisone shoot. His assistants do a great kid of getting that done painlessly.
Doctors and all office staff went above and beyond to make sure I was comfortable, knew what was happening and answered all my questions. Reaching out to ask additional questions was easy through MyChart, and responses are super fast.
Aside from the personal recommendations I received that he's the best, he was thorough, warm and didn't make me feel like he was rushing or didn't have time for me. I was very impressed. Thank you so much.
Very impressed with Dr. Terry, and this is before a successful ACL tear surgery & meniscus repair.Michael took the time to answer all of my pre-surgery questions that ultimately help me choose him for the surgery over others I talk to. Besides having great credentials and great reviews from former patients, It's always nice to know there's a doctor that I listen to any of your concerns and answer them thoughtfully.
Everyone was very kind and courteous, and Dr. Terry was also very kind, patient, understanding with my need to ask so many questions, and overall I genuinely liked him very quickly. Im grateful that I will be having such a caring doctor for my surgery.
Dr. Terry spent a lot of time with us, thoroughly explaining my care and diagnosis, and allowed us to ask questions. We didn't feel rushed. The customer device was great from the moment we got there and registered! I am breast feeding and drove in from almost two hours away. They welcomed me to stay in the room afterward and pump.