At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
I was coming to Northwestern for a second opinion after a negative experience at a different clinic. I was so relieved after my appointment at NW. The doctor validated my concerns. I have a short-term and long-term plan now, and I am so grateful.
we were pleased that we were able to record the consultation so I could listen to it later at home. we were pleased that we could have my family member on the phone to listen in. this greatly helped not to feel overwhelmed with information at the consultation.
My mom had just passed away recently, and both Dr. Hansen and team not only dealt with my results from the mammogram, but also spent time to check how I was doing emotionally. Both were very compassionate, as was she was a patient of theirs also.
Words cannot adequately describe how highly we regard Dr. Hansen. There was zero wait time for the appt. Her fellow remembered us from my last appt. The knowledge, concern, patience...Dr. Hansen exudes....just made both my husband and myself so confident in her care and made us feel so much better. She gave us all the time we needed to ask EVERY question we had. I am so lucky to have her as my doctor.