At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
I was coming to Northwestern for a second opinion after a negative experience at a different clinic. I was so relieved after my appointment at NW. The doctor validated my concerns. I have a short-term and long-term plan now, and I am so grateful.
we were pleased that we were able to record the consultation so I could listen to it later at home. we were pleased that we could have my family member on the phone to listen in. this greatly helped not to feel overwhelmed with information at the consultation.