Northwestern Medicine MyNM Paperless Billing
Frequently Asked Questions for Patients
As of December 1, we will send your statements only to your MyNM account if you have an active MyNM account. Below are answers to some questions you may have about this change.
- I got a message that said I’m no longer getting billing statements in the mail. When is that happening?
- Why will I not get a paper bill?
- I have both hospital and physician bills. Are all bills going to be paperless?
- My child and/or parents have a MyNM account, but I am responsible for the bill. How will I get these statements?
- What happens if I miss a bill? Will you contact me?
- Can I choose to get statements in the mail?
- How will I know I have a bill?
- How do I pay my bill online?
- Can I still pay my bill in person?
- How do I get help opting out of paperless billing?
This change begins December 1. If you have an active MyNM account, we will send your bills only through MyNM. This applies to patients as well as those responsible for paying medical bills for a patient under age 18.
We will send you an email every month if you have a balance on your account. We will use the email address you used to set up your MyNM account. We will not mail paper statements to you.
Sending statements in your MyNM account:
- Reduces the impact on the environment
- Provides a convenient way for you to pay
- Helps keep your medical information more secure
Yes, both hospital and physician bills will now be paperless.
You will still get bills in the mail from physician groups and services that Northwestern Medicine contracts with. This includes, but is not limited to, some radiology physicians and certain lab services.
You will also continue to get mailed statements for some Northwestern Medicine services, such as durable medical equipment and home infusion.
If your child is under 18 and you are responsible for their account, the statement will go to your MyNM account. Anyone 18 and older will get their statements through their MyNM account. You will need proxy access to look at and pay the bill.
You will get the next two statements in the mail if:
- You are 60 days past due
- You get two paperless statements, and do not make a payment or set up a payment plan
Yes, you can choose to keep getting a paper bill by mail. You will be able to turn off paperless billing in your MyNM account settings. You can do this through either the MyNM® mobile app or at mynm.nm.org after December 1.
MyNM app: Log in, then click on Billing and Manage My Payments.
MyNM desktop: Log in, then click on Billing Center at the top of the page.
Then, scroll to the bottom of the page and click on cancel paperless billing.
For complete instructions, please see this tip sheet.
You will receive an email letting you know a statement is available in your MyNM account. Please be sure your notifications are turned on.
You will need to log in to your MyNM patient account on a computer or on your phone using the MyNM® app to see the details of your new statement.
You can pay your bill while you are logged in to your MyNM account. Click on Menu and then Billing Center.
The preferred way to pay in person is with a credit or debit card. Some locations may not accept cash or checks for bills or co-pays.
Our MyNM support team is available 24 hours a day, 7 days a week at 855.HLP.MYNM (855.457.6966), TTY: 711. We can help you change your MyNM settings.
If you have a question about paying your bill, please call 855.694.2866 (TTY: 711). Representatives are available Monday through Friday, 8 am to 5 pm.