Medical Records FAQ

Frequently Asked Questions

The following people are authorized to sign for release of patient health information:

  • The patient
  • Parent or legal guardian of a patient age 0 – 11
  • Parent or legal guardian of an adolescent patient age 12 – 17 (note: some exceptions apply where the adolescent patient must provide consent)
  • Guardian appointed by a court (documentation must be provided)
  • Individual acting pursuant to a power of attorney for healthcare (documentation must be provided)
  • Attorney-in-fact named by the patient in a declaration for mental health treatment (documentation must be provided)
  • The executor of the estate (documentation must be provided)
  • If no executor exists, a power of attorney for healthcare (documentation must be provided)
  • If no executor or agent exists, an authorized relative may request records (signed authorized relative certification and certified copy of the death certificate must be provided)

We can provide you a copy of your records through the following electronic methods. Please note records will be PDF format.

  • MyNM patient portal
  • Secure email
  • On CD

If you are requesting copies of your medical records to be sent directly to you or to another healthcare provider, you will not be charged. If your records are being sent to a third party, such as an attorney, the third party may be billed.

  • Fill out all information clearly, including your name and date of birth
  • Specify where you were treated and dates of treatment (date range is okay)
  • If you have an upcoming appointment you need the records for, please use the “Requested delivery date” to let us know
  • Specify what information you are looking to obtain
    • Use the “Medical Records to be Released” section on page 1 for records and/or “Medical Images to be Released” section on Page 2 for images
    • The checkboxes list information that is most commonly requested. If you’d like to request specific information that is not listed (e.g., immunization records, nursing notes, billing records, pathology slides, or a copy of your entire medical record), please use the “Other Records – Please Specify” section of the form to list what you are looking for.
  • Be sure to sign and date the form.
    • If you are requesting records to be sent to yourself, an electronic signature is permitted.
    • If you are requesting records to be sent to someone else, a written signature is required.
    • Additional requirements may apply (e.g., witness signature)

Records and images are available for pickup at specific Northwestern Medicine hospital locations Monday through Friday, 8 am to 4:30 pm. If you have any questions on pickup locations or the process, please call us at 877.973.2673 for assistance.

MyNM is an online health management tool that allows you to access health information related to your care, send secure messages to your physician, and manage your appointments. Please note MyNM contains some, but not all, information from your medical record. Go to nm.org/mychart to find out more about MyNM and sign up. If you would like a staff member to help you sign up for an NM MyChart account, call the MyNM team at 855.457.6966.