At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr Bernardi shows genuine concern and care for her patients well being. She's empathetic, knowledgeable and willing to spend the time needed to walk through multiple options and ensure all questions are answered.
She was obviously knowledgeable. Patient. Didn't push anything. Encouraging and yet realistic. Wanted to understand our perspective and goals before imposing hers. I feel confident working with her going forward.
Dr. Bernardi is great, all of the staff at the Oak Brook location specifically are great. I've had decent experiences when I go to the Chicago location, but great experiences at the Oak Brook location.
Dr. Bernardi has an exceptional bedside manner. She is caring and supportive, while also giving you a sense of confidence that she knows what she is doing. I always feel listened to, and not like I am just a number, which can easily happen in large busy practices like the NM Reproductive Endocrinology dept.
My doctor, Dr. Bernardi is fantastic. While the front desk staff downtown has improved some, there is still some work to be done there in the form of customer service. Additionally lately when I have needed to make an appointment, I find myself having to call multiple times, and waiting on hold for longer than 10 minutes.
I instantly liked Dr. Bernardi even though our initial meeting was over the phone. She has an outgoing, kind, and relatable personality which is really great especially due to the sensitivity of the kind of work she does.
Dr. Bernardi is wonderful and compassionate, and thoughtful when it comes to clinical decision making.The front desk staff are the kindest people I've ever met.Alfina is my support system and always positive when I need it most.
Excellent at her job - very knowledgeable and data driven, while still kind and compassionate. She clearly explains what's going on and talks us through next steps and pros"cons of various options. She also takes the time to get to know and understand our thinking so that her recommendations can take those into account. Would recommend her 1000 times over.
My physician is fantastic. Overall I've been very happy with the staff, too - several are wonderful, although some don't have the best bedside manner. Had some difficulty understanding the point of contact from the lab twice (English isn't his first language, not that they were using technical terms), but at the end of the day the caliber of their work is more important to me than having to repeat parts of a conversation.Two frustrations overall:- in Chicago, my ultrasound tech wouldn't let me see the ultrasound, and when going through a stressful IVF protocol that's literally the only fun/exciting part. - Communication around covid was not good - particularly that we wouldn't be allowed in an office if we had covid in the past 40 days, and the idea that I could go through the full protocol and then have my cycle canceled bc of covid - when my only exposure is going into the doctors office every other day - is incredibly frustrating. I know you all have to be careful, but this places an incredible amount of additional stress on patients who are already going through What's likely one of the most stressful times of their lives. I'm fine with the covid test at the beginning of the cycle, but would be better if you could have patients sign a document agreeing to certain behavior restrictions or something of the sort rather than the pre-retrieval test, especially since we wear masks through the full prep and procedure.
She was kind, through, and explained everything. How it's works, why I would need it, all the options and what she recommended. She was patient with all my questions and I great listening. She made me hopeful and optimistic and I feel great that I have a plan going forward.
Dr. Bernard?? was wonderful to meet with. Her empathy and bedside manner easily translated through the video chat. She is very welcoming, easy to speak with and very good at explaining things. She answered every question I had and even made sure I get a follow up appointment ASAP. She had a personal emergency and made sure my appointment still happened without any interruptions. The fact that she cared to do that while going through her own stuff shows how dedicated of a Dr she is.
Dr. Bernardi is an incredibly compassionate and genuine physician. Her excellence as a physician lies not only in her medical acumen, but also in her ability to eloquently and genuinely care for her patients.
When we were done with try call my husband immediately said "Wow, I really like Dr Bernardi" she's extremely patient and makes us feel important and that she's willing to do what she needs to do to make this a successful process.
Dr. Bernardi is very personable, optimistic and excellent in her matter of explaining the next steps in our journey. It was an overall amazing first visit. We are very excited to have her as part of our care team!