At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.
Dr. Flaum has always listened to me, answered all my queries and worked with me to address any issues I have with my treatment.I'm confident Dr. Flaum will provide the best treatment available for my condition. I appreciate her professionalism, expertise and experience.
There aren't enough superlatives to describe Dr. Flaum she is the best.She is extremely smart ,knowledgeable & honest.She has a warm personality & talks you through everything, leaving you confident with your decisions.
This was the first time I saw Dr. Flaum. It was so refreshing to get right in for my appointment and not have to wait 2 hours like my previous oncologist. I was very pleased with the care Dr. Flaum gave me.
Communication between groups (research, doctor, nurses and infusion) is complicated. Three weeks ago I asked for someone to check my appointments to make sure they fit within study. No one got back to me. I emailed on Friday and all was confirmed today. There is no point person for care.
The doctor prepared for the appointment and read my medical record. Also, she seemed concerned about me as a person, taking the time for us to talk. This was my first visit but I had the impression that she would allow me to be involved in decision-making regarding my care, which is vey important to me.The nurse was equally attentive.
Everyone I have encountered has been knowledgeable, compassionate, and helpful. From check-in through treatment; staff, nurses, technicians and physicians are caring, professional and highly skilled. Excellent care.
First of all, I just like her! Secondly, she's personable, she listens and she explains things very clearly. She also has always done what she can to help put my mind at ease when I voice something I am worried about -- I trust her advice and feel that I am in good hands with her.
Flaum called me yesterday with scan results so I wouldn't have to wait the night. I cannot tell you how meaningful this is. I greatly appreciate this. Scans are easy. It's the waiting that is awful. She is always on time and listens to my list of questions which I appreciate. Score is based on operations if the entire group, not her. We did not define today what it means to be seen. I am getting my three day break, with appointment scheduled for October 9th. She will most likely pop into infusion? I will send an email reminder when it gets closer. I don't want special treatment or for her to come in on her day off. I really wanted to understand how my ask could work for everyone. I am not sure this was accomplished. I don't want anyone to be upset or resentful. (I don't think anyone is, just don't want it to happen). I need to be in this study and will do anything to ensure this happens. I am so happy - a three day break will help my hands"feet recover and will give me a mental break that is needed. So a big thank you to everyone.
Over the past 6 1/2 years, since my breast cancer diagnosis, I have received great care by the oncology dept. I received recently approved drugs that I wouldn't have gotten at a non-teaching hospital. I always felt that I was in the most capable hands.
After a recent PET scan, Dr Flaum called to say the scan was good but there were issues in my lungs. She had me return for a CT to investigate. I like very much that she was pro-active in my treatment.
Very aware & up-to-date regarding aspects of my condition being treated by other Northwestern oncology doctors; fully explained timing & rationale for next chemo treatment steps for me; answered all questions I had. Very pleased!!