Visitor Policy Updates

Visitor Restrictions Due to COVID-19

Last updated: July 6

For the continued safety of patients, physicians, staff and the community, Northwestern Medicine has implemented visitor restrictions in all of our inpatient and outpatient care sites.

We continue to evaluate the visitor policy at each Northwestern Medicine facility. Please see below for updated policies for your local hospital. All outpatient clinics and facilities have a single visitation policy.

Inpatient Visitor Restrictions

All visitors or companions must be 18 or older.

Inpatients for Feinberg Pavilion, Galter Pavilion, Olson Pavilion (6th floor) and Prentice Women’s Hospital (Oncology and Antepartum/Postpartum floors):

  • Two designated visitors are allowed at the same time between 10 am and 6 pm for patients not being treated for COVID-19
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all times, including in the patient’s room

Outside of visiting hours (10 am to 6 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in the Neonatal ICU can have two visitors, one at a time
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients in labor and post-delivery can have one visitor
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)
  • Patients requiring transportation home after an Emergency Department, Outpatient Clinic or Diagnostic Testing visit are limited to one visitor/companion
    • Those accompanying patients for an Outpatient Clinic or Diagnostic Testing visit may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors are allowed at the same time between 10 am and 6 pm for patients not being treated for COVID-19
  • Two designated visitors for patients in the obstetrics unit
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all times, including in the patient’s room

Outside of visiting hours (10 am to 6 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)
  • Partner and support person of patients in labor
  • Patients requiring transportation home after an Emergency Department, Outpatient Clinic or Diagnostic Testing visit are limited to one visitor/companion
    • Those accompanying patients for an Outpatient Clinic or Diagnostic Testing visit may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors per calendar day are allowed between 10 am and 7 pm for patients not being treated for COVID-19.
    • The two visitors must remain the same during the 24-hour period.
  • One designated support person and a Doula for patients in labor; the same support person and a designated visitor for post-delivery patients.
  • Visitors must check in at the front desk, be screened and wear a badge indicating that they have been screened.
  • Visitors must be masked at all times, including in the patient’s room.

Outside of visiting hours, visitors are not allowed except in the following cases:

  • Patients in Pediatrics/NICU/PICU can have two visitors at a time.
  • Patients in labor may have a support person and a Doula.
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, may have two visitors.
  • Patients with disabilities who require a reasonable accommodation for assistance may have two support persons, one at a time.
  • Patients requiring transportation home after an Emergency Department, Outpatient Clinic or Diagnostic Testing visit are limited to one visitor/companion
    • Those accompanying patients for an Outpatient Clinic or Diagnostic Testing visit may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors are allowed at the same time between 10 am and 7 pm for patients not being treated for COVID-19
  • Patients in the New Life Maternity Center can have one visitor
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all times, including in the patient’s room

Outside of visiting hours (10 am to 7 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients in the New Life Maternity Center can have one visitor
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)
  • Patients requiring transportation home after an Emergency Department, Outpatient Clinic or Diagnostic Testing visit are limited to one visitor/companion
    • Those accompanying patients for an Outpatient Clinic or Diagnostic Testing visit may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors are allowed at the same time between the hours of 10 am and 7 pm for patients not being treated for COVID-19
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all times, including in the patient’s room

Outside of visiting hours (10 am to 7 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 may have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, may have two visitors
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors are allowed between 10 am and 7 pm for patients not being treated for COVID-19
  • One designated visitor allowed for patients in obstetric units
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all times, including in the patient’s room

Outside of visiting hours (10 am to 7 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients in labor and post-delivery can have one visitor
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)
  • Patients requiring transportation home after an Emergency Department, Outpatient Clinic or Diagnostic Testing visit are limited to one visitor/companion
    • Those accompanying patients for an Outpatient Clinic or Diagnostic Testing visit may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors are allowed between 10 am and 7 pm for patients not being treated for COVID-19
  • One designated visitor for patients in obstetric units
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all times, including in the patient’s room

Outside of visiting hours (10 am to 7 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients in labor and post-delivery can have one visitor
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)
  • Patients requiring transportation home after an Emergency Department, Outpatient Clinic or Diagnostic Testing visit are limited to one visitor/companion
    • Those accompanying patients for an Outpatient Clinic or Diagnostic Testing visit may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors are allowed at the same time between 10 am and 6 pm for patients not being treated for COVID-19
  • One designated visitor for patients in obstetric units
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all time, including in the patient’s room

Outside of visiting hours (10 am to 6 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients in labor and post-delivery can have one visitor as the primary support person
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)

All visitors or companions must be 18 or older.

Inpatients at the hospital:

  • Two designated visitors are allowed at the same time between 10 am and 6 pm for patients not being treated for COVID-19
  • One designated visitor for patients in obstetric units
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all time, including in the patient’s room

Outside of visiting hours (10 am to 6 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients in labor and post-delivery can have one visitor as the primary support person
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)

All visitors or companions must be 18 or older.

Inpatient Rehabilitation patients at the hospital:

  • Two designated visitors are allowed at the same time between 12 pm and 8 pm for patients not being treated for COVID-19
  • Visitors must be identified by the patient’s clinical team during the registration process
  • Visitors must be masked at all time, including in the patient’s room

Outside of visiting hours (12 pm to 8 pm), visitors are not allowed except for the following:

  • Patients under the age of 18 can have one visitor/companion
  • Patients in need of compassionate care, including pastoral care visits and those at the end of life, can have two visitors
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to two support persons, one at a time)

Emergency Department Visitor Restrictions

A no-visitor policy remains in effect at this location. Exceptions include:

  • Patients under the age of 18 (limited to one visitor/companion)
  • Patients requiring transportation home after an Emergency Department visit (limited to one visitor)
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to one support person)

All visitors or companions must be 18 or older.

A no-visitor policy remains in effect at this location. Exceptions include:

  • Patients under the age of 18 (limited to one visitor/companion)
  • Patients requiring transportation home after an Emergency Department visit (limited to one visitor)
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to one support person)

All visitors or companions must be 18 or older.

A no-visitor policy remains in effect at this location. Exceptions include:

  • Patients under the age of 18 (limited to one visitor/companion)
  • Patients requiring transportation home after an Emergency Department visit (limited to one visitor)
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to one support person)

All visitors or companions must be 18 or older.

The following policies are in place for visitors to the Emergency Department:

  • All visitors must be 18 or older.
  • No visitors will be permitted for patients who present with COVID-19 symptoms.
  • One visitor is allowed for patients not being evaluated or treated for COVID-19 symptoms.
  • Two parents/guardians are allowed for patients under the age of 18.
  • Visitors must be masked at all times, including in the patient’s room.
  • Visitors may wait in the waiting room if physical distancing can be maintained. If capacity in the waiting room does not allow for proper physical distancing, visitors will be asked to wait in their car or in the main hospital lobby.
  • Additional visitor restrictions may be required depending on the needs and safety of all patients and visitors.

Patients in the Emergency Department (ED) will be allowed one designated visitor (over the age of 18).

  • Upon arrival to the ED, all visitors will be screened for COVID-19 symptoms and given a mask that they will be required to wear.
  • The designated visitor may wait with the patient in the waiting room as long as capacity allows for physical distancing. If proper physical distancing cannot be maintained, visitors will be asked to wait in their car or in the main hospital lobby until the patient is in an exam room.
  • Vendors and contractors who are essential for patient care will be screened for COVID-19 symptoms and given a mask that must be worn in the building.

ED visitor exceptions:

  • If a patient presents with COVID-19 symptoms, a visitor will not be allowed to join them until the patient receives a negative COVID-19 test result. Patients who test positive or are presumed positive despite a negative test result will not be allowed to have a visitor.
  • If a patient needs to have an aerosol-generating procedure, the visitor will need to leave the room and wait in the public lobby or their car. If the procedure is very short, visitors may be allowed to wait outside the room briefly.
  • If a patient needs to move from a room to a hallway space, the visitor is not allowed to remain in the hallway. They will need to wait in a public lobby or their car.
  • Two parents/guardians are allowed for patients under the age of 18.
  • An additional visitor may be allowed based on compassionate care or care decision-making needs.

Patients in the Emergency Department (ED) will be allowed one designated visitor (over the age of 18).

  • Upon arrival to the ED, all visitors will be screened for COVID-19 symptoms and given a mask that they will be required to wear.
  • The designated visitor may wait with the patient in the waiting room as long as capacity allows for physical distancing. If proper physical distancing cannot be maintained, visitors will be asked to wait in their car or in the main hospital lobby until the patient is in an exam room.
  • Vendors and contractors who are essential for patient care will be screened for COVID-19 symptoms and given a mask that must be worn in the building.

ED visitor exceptions:

  • If a patient presents with COVID-19 symptoms, a visitor will not be allowed to join them until the patient receives a negative COVID-19 test result. Patients who test positive or are presumed positive despite a negative test result will not be allowed to have a visitor.
  • If a patient needs to have an aerosol-generating procedure, the visitor will need to leave the room and wait in the public lobby or their car. If the procedure is very short, visitors may be allowed to wait outside the room briefly.
  • If a patient needs to move from a room to a hallway space, the visitor is not allowed to remain in the hallway. They will need to wait in a public lobby or their car.
  • Two parents/guardians are allowed for patients under the age of 18.
  • An additional visitor may be allowed based on compassionate care or care decision-making needs.

Patients in the Emergency Department (ED) will be allowed one designated visitor (over the age of 18) once the patient is in an exam room.

  • Upon arrival to the ED, all visitors will be screened for COVID-19 symptoms and given a mask that must be worn in the building.
  • Visitors waiting to see a patient may be asked to wait in a public lobby or in their car if the waiting room cannot accommodate physical distancing.
  • Vendors and contractors who are essential for patient care will be screened for COVID-19 symptoms and given a mask that must be worn in the building.

ED visitor exceptions:

  • Some exceptions to this policy will apply for the safety of all patients and visitors. For example, visitors will be asked to leave the room and wait in a public lobby or their car if the patient needs an aerosol-generating procedure or a COVID-19 test.

Patients in the Emergency Department (ED) will be allowed one designated visitor (over the age of 18) once the patient is in an exam room.

  • Upon arrival to the ED, all visitors will be screened for COVID-19 symptoms and given a mask that must be worn in the building.
  • Visitors waiting to see a patient may be asked to wait in a public lobby or in their car if the waiting room cannot accommodate physical distancing.
  • Vendors and contractors who are essential for patient care will be screened for COVID-19 symptoms and given a mask that must be worn in the building.

ED visitor exceptions:

  • Some exceptions to this policy will apply for the safety of all patients and visitors. For example, visitors will be asked to leave the room and wait in a public lobby or their car if the patient needs an aerosol-generating procedure or a COVID-19 test.

Patients in the Emergency Department (ED) will be allowed one designated visitor (over the age of 18) once the patient is in an exam room.

  • Upon arrival to the ED, all visitors will be screened for COVID-19 symptoms and given a mask that must be worn in the building.
  • Visitors waiting to see a patient may be asked to wait in a public lobby or in their car if the waiting room cannot accommodate physical distancing.
  • Vendors and contractors who are essential for patient care will be screened for COVID-19 symptoms and given a mask that must be worn in the building.

ED visitor exceptions:

  • Some exceptions to this policy will apply for the safety of all patients and visitors. For example, visitors will be asked to leave the room and wait in a public lobby or their car if the patient needs an aerosol-generating procedure or a COVID-19 test.

Outpatient Visitor Restrictions

A no-visitor policy remains in effect for all Northwestern Medicine outpatient clinics and facilities. Exceptions include:

All visitors or companions must be 18 or older.

Patients in the Outpatient Clinic/Diagnostic Testing

  • Patients under the age of 18 (limited to one visitor/companion)
  • Patients requiring transportation home after an outpatient visit (limited to one visitor/companion)
    • Note: Visitors may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to one support person)

Patients Having an Outpatient Surgery or Procedure

  • Patients under the age of 18 (limited to one visitor/companion)
  • Patients requiring transportation home after a surgery or procedure (limited to one visitor/companion)
    • Note: Visitors may be asked to wait somewhere other than the waiting room and will be notified when the patient is ready to be picked up.
  • Patients with disabilities who require a reasonable accommodation for assistance related to an intellectual, developmental or cognitive disability (limited to one support person)

Visitor Screening

All patients and visitors will be screened for symptoms of COVID-19 or flu, including a temperature check. Visitors indicating or showing signs of illness during this screening process will not be allowed to visit or accompany the patient. Patients and visitors who complete the screening will be given a badge to proceed. Patients and visitors without a badge will be asked to return to the screening location to complete their screening.

Service Animals

Northwestern Medicine accommodates service animals for people with disabilities, as long as the presence of a service animal and designated handler does not violate current hospital visitor policies related to COVID-19 or infection prevention concerns. Contact your care team for questions and assistance.